Avi-Go Platform User Agreement

I. General Provisions

• The Avi-Go Service Platform (including the official Avi-Go website www.avi-go.com, hereinafter referred to as the "Platform") is developed and operated by AVI-GO PTE. LTD (hereinafter referred to as "Avi-Go" or "we"). The "Avi-Go Platform User Agreement" (hereinafter referred to as the "Agreement") is formulated, promulgated and implemented by Avi-Go. For specific products or services (hereinafter collectively referred to as the "Services"), they shall be provided by Avi-Go itself, its affiliated companies and partners with corresponding service qualifications. You understand that the Platform is for non-commercial purposes only, and you may not install, use or operate the Platform for commercial operation purposes.
• By registering, logging in, using the Platform's Services or through any other means indicating acceptance of this Agreement, you are deemed to have fully read, understood and agreed to all the terms of this Agreement. This Agreement shall take effect on the date you complete the registration or first use the Platform's Services and shall be legally binding on both parties.
• This Agreement is the core agreement between you and the Platform regarding the use of the Platform's Services, including the main text of this Agreement, all relevant rules already published or to be published by the Platform such as the "Platform Rules" and "Privacy Policy" (hereinafter collectively referred to as the "Relevant Rules"). The Relevant Rules are an integral part of this Agreement and have the same legal effect as this Agreement. In case of any inconsistency between this Agreement and the Relevant Rules, the document published later shall prevail; if the Relevant Rules do not clearly stipulate, the terms of this Agreement shall apply.
• Modification of the Agreement: The Platform reserves the right to modify this Agreement and the Relevant Rules in accordance with changes in laws and regulations, Platform operation needs or service upgrades. The modified content will be publicly announced through reasonable means such as Platform announcements and in-site messages, and will automatically take effect after the announcement period expires. If you have any objection to the modified content, you shall immediately stop using the Platform's Services; if you continue to use them, you are deemed to have accepted all the modified terms.
• Scope of Services: The Platform provides users with various services such as aviation-related information inquiry and data services (hereinafter collectively referred to as the "Platform Services"), and the specific service content shall be subject to what is actually provided by the Platform. The Platform reserves the right to adjust the scope of services according to business development without separate notice to users, but major adjustments shall be announced in advance.

II. Definitions

• Platform: Refers to all service carriers provided by the Avi-Go website and the Platform, including relevant mobile applications, mini-programs, API interfaces, etc.
• User: Refers to an individual, enterprise or other organization that has completed the Platform registration process or uses the Platform's Services without registration.
• Account: Refers to the email address (used as the sole verification method and login credential) set by the user during registration, together with the password, verification code and other identity verification information for logging in to the Platform.
• Platform Data: Refers to all data generated or collated during the operation of the Platform, including but not limited to aviation information, price data, transaction records, user behavior data, structured content, etc., regardless of whether the data contains information voluntarily input by the user.
• Violations: Refers to acts of improper use of the Platform's Services by users in violation of this Agreement, Relevant Rules or laws and regulations. For specific classifications and circumstances, see Article 7 of this Agreement.
• Authorized Users: Refers to internal employees designated by the user and approved by the Platform to use the Platform's Services, or independent contractors approved by the Platform in advance.
• Third-Party Services: Refers to supporting services provided by the Platform's partners, including but not limited to payment, logistics, ground services, etc. The rights and obligations thereof shall be agreed upon by the user and the third-party service provider.

III. User Registration and Account Management

• Registration Eligibility: Users shall have corresponding civil capacity. If you are an enterprise user, you shall provide true and valid subject qualification documents such as business license and contact information; if you are an individual user, you may complete registration and use the Platform without providing identity certificates. For individual users who need to use specific functions (e.g., functions restricted to Brokers or Operators), the Platform's sales team will contact you to verify and review your qualification, and the verification result shall prevail. Minors under the age of 18 shall register and use the Platform under the accompaniment of their parents or other guardians, who shall bear corresponding legal responsibilities.
• Registration Information: Users shall provide true, accurate and complete information during registration, including but not limited to email address ,name, contact information, enterprise information, etc. If the information changes, it shall be updated in a timely manner. If false, invalid or outdated information is provided, resulting in the inability to use the Platform's Services or other losses, the user shall bear full responsibility, and the Platform has the right to suspend or cancel the Account.
• Account Safekeeping: Users shall properly keep their Accounts and shall not rent, lend, sell or transfer them to third parties. Any consequences arising from the theft or leakage of the Account due to improper safekeeping by the user shall be borne by the user, and the Platform shall not be liable. If you find any abnormal use of the Account, you shall immediately notify the Platform, which will assist in investigation and handling.
• Management of Authorized Users: Enterprise users may designate Authorized Users to use the Platform's Services, and there is no upper limit on the number of Authorized Users since each seat is subject to payment. The user shall bear full responsibility for the acts of the Authorized Users, who shall not share the Account. If it is necessary to change the Authorized Users, the user shall notify the Platform in advance and go through relevant formalities.
• Account Cancellation: Users may apply for Account cancellation in accordance with the Platform's guidelines. After cancellation, the Platform will stop providing services, but the user shall bear all outstanding debts and legal liabilities arising from the use of the Account before cancellation. The Platform will retain relevant data in accordance with laws and regulations or delete deletable data.

IV. Service Content and Usage Rules

(I) Basic Usage Principles

Users shall use the Platform's Services for legitimate commercial or personal purposes, strictly abide by this Agreement, Relevant Rules and the relevant laws and regulations of Singapore, and shall not use the Platform's Services to engage in any illegal or irregular acts that damage the legitimate rights and interests of the Platform or third parties. Users promise that all acts of using the Platform's Services comply with public order and good morals and will not disrupt the normal order of the aviation industry or the Platform's operation.

(II) Use of Platform Resources and Functions

• Use the Services only through the publicly authorized function entrances of the Platform, abide by the established operating procedures and usage specifications of the Platform, and shall not arbitrarily access or operate Platform resources through non-official channels.
• Reasonably use the Platform's resources such as servers, bandwidth and storage, and shall not engage in any acts that cause excessive occupation of Platform resources or abnormal system load, including but not limited to frequently sending invalid requests, malicious brushing, bulk registration of Accounts, etc.
• Respect the service grading and functional restrictions of the Platform. Without the prior written permission of the Platform, you shall not attempt to break through restrictions such as Account permissions and service quotas, nor use the Platform's free functions for large-scale commercial operations.
• If you find any vulnerabilities, faults or security risks in the Platform's Services, you shall immediately notify the Platform through official channels and cooperate in taking preventive measures. You shall not use the above problems to seek improper interests or damage the Platform's interests.

(III) Transaction and Interest Compliance

• After reaching a transaction with other users of the Platform or partners (including agents, airlines, etc.), you shall strictly perform the agreed obligations such as payment and flight arrangements, and shall not maliciously breach the contract, refuse to perform or arbitrarily change the transaction content.
• You shall not obtain the Platform's rebates, rewards, discounts and other interests through improper means such as forging contracts, fake transactions or tampering with vouchers. If you have obtained such interests improperly, the Platform has the right to recover them and pursue corresponding responsibilities.
• The service prices, transaction conditions and other information displayed on the Platform are for reference only or an invitation to treat. The specific transaction details shall be subject to the final confirmed written documents by both parties. Users shall not fabricate transaction conditions or mislead others into transactions.

(IV) Compliance Obligations

• You shall not use the Platform's data or Services to engage in industry lobbying, regulatory pressure, or for lawsuits, complaints, investigations and other activities unrelated to your own legitimate rights and interests.
• You shall not engage in unfair competition practices such as commercial defamation, malicious competition or false advertising, and shall not violate relevant laws and regulations on international sanctions, export controls or data compliance.
• All content published and disseminated on the Platform (including text, pictures, transaction information, etc.) shall be true, legal and compliant, and shall not contain content that violates public order and good morals or infringes upon the legitimate rights and interests of third parties, such as false misleading, vulgar pornography and malicious attacks. The Platform has the right to delete, block and other treatments for illegal content without prior notice to the user.
• Cooperate with the Platform in conducting compliance reviews, usage audits, information verification and other work, provide relevant certification materials, usage records and other information as required by the Platform, and shall not refuse, delay or provide false materials.

(V) Third-Party Services and Cooperation

• For the third-party supporting services integrated by the Platform (such as payment, logistics, ground services, etc.), the rights and obligations thereof shall be agreed upon by the user and the third-party service provider. When using such third-party services, the user shall comply with the relevant rules of the third party. The Platform only provides technical docking and information display services and does not bear direct liability for the third-party services.
• Disputes arising from transactions or service cooperation between users and the Platform's partners or other users shall be resolved through negotiation first. If you need the Platform to provide necessary assistance (such as retrieving transaction records), you may submit an application to the Platform, which will cooperate within the scope permitted by laws and regulations.
• If you have any objections or suggestions to the Platform's Services, you shall express your demands through formal channels such as official customer service and feedback channels, and shall not adopt improper ways such as malicious complaints, defaming the Platform's reputation or interfering with the Platform's operation to safeguard your rights.

V. Intellectual Property Rights

• Platform Intellectual Property Rights: All content of the Platform, including but not limited to source code, software, interface design, logos, text, pictures, data, algorithms, etc., the intellectual property rights thereof belong to the Platform or relevant right holders and are protected by laws and regulations. Users shall not copy, reprint, disseminate, modify or use the above content without authorization, otherwise they shall bear tort liability.
• User Content Intellectual Property Rights: The intellectual property rights of the content uploaded and submitted by users to the Platform (including but not limited to contracts, data, pictures, etc.) belong to the users or original right holders. However, users grant the Platform a non-exclusive, royalty-free, worldwide right to use, including but not limited to storing, displaying, processing and analyzing such content for the optimization of the Platform's Services and business development. Users warrant that the content they upload does not infringe upon the intellectual property rights of third parties. If the Platform suffers losses due to infringement, the user shall bear full compensation liability.
• Third-Party Intellectual Property Rights: The Platform may contain materials authorized by third parties (such as trademarks, pictures, etc.), and the intellectual property rights thereof belong to the third parties. Users shall not use them without authorization, otherwise they shall bear corresponding legal responsibilities.

VI. Privacy Protection

• The Platform will collect, use, store and protect users' personal information in accordance with the provisions of the "Privacy Policy", will not use users' information beyond the scope necessary to provide services, and will not disclose users' information to third parties without the user's consent (except as required by laws and regulations or authorized by the user).
• Users shall ensure that the personal information provided by them and the information of Authorized Users are true and valid, and agree that the Platform may conduct data processing such as de-identification and anonymization analysis for the purpose of providing services.
• The Platform will take reasonable technical measures to protect the security of users' information, but does not guarantee absolute security. If data leakage occurs due to force majeure, third-party attacks and other reasons not attributable to the Platform's fault, the Platform shall not be liable for compensation.

VII. Violations and Handling Mechanisms

(I) Classification of Violations

• Account and Identity-Related Violations:

  • (1) Sharing, transferring, renting or selling the Account;
  • (2) Providing false or misleading registration information or subject qualification documents;
  • (3) Using another person's Account without authorization;
  • (4) Authorized Users exceeding their authority to use the Platform's Services.

• Data and Information Abuse Violations:

  • (1) Bulk scraping, crawling or mirroring of Platform Data;
  • (2) Bypassing data export restrictions or accessing Platform Data through automated scripts;
  • (3) Reselling, sub-licensing or sharing Platform Data with third parties;
  • (4) Importing Platform Data into third-party systems beyond the scope of reasonable internal use;
  • (5) Disclosing non-public Platform Data to the outside world.

• Competitive Use/Platform Reverse Utilization Violations:

  • (1) Developing products or services that compete with the Platform's Services based on the Platform's Data or functions;
  • (2) Building alternative databases, search, quotation or market analysis tools;
  • (3) Providing derivative capabilities based on Platform Data to the outside world in the form of SaaS, API, etc.;
  • (4) Using the Platform as an underlying data source to serve third-party customers.

• AI/Automation/Model Training-Related Violations:

  • (1) Using Platform Data to train or fine-tune LLM/AI models for commercial purposes;
  • (2) Developing commercial automatic quotation, recommendation or prediction systems;
  • (3) Outputting AI content generated based on Platform Data to the outside world.

• Aviation Compliance and Business Authenticity Violations:

  • (1) Publishing false flight information, false aircraft models or invalid AOC;
  • (2) Publishing or facilitating aviation service transactions with knowledge of lack of qualifications;
  • (3) Providing misleading quotations or concealing hidden fees;
  • (4) Order washing, phishing quotations or malicious reservation;
  • (5) Forging contracts or obtaining the Platform's rebates, rewards and other interests through improper means.

• Improper Commercial/Legal Risk Behaviors:

  • (1) Using Platform Data to engage in industry lobbying or regulatory pressure;
  • (2) Using Platform Data for lawsuits, complaints, investigations and other activities unrelated to one's own legitimate rights and interests;
  • (3) Commercial defamation or malicious competition;
  • (4) Violating laws and regulations on sanctions, export controls or data compliance.

• Technical and System Security Violations:

  • (1) Conducting reverse engineering or decompilation of the Platform's Services;
  • (2) Bypassing the Platform's access control or security measures;
  • (3) Conducting vulnerability testing or system interference;
  • (4) Implanting malicious code or viruses.

(II) Graded Handling Mechanisms

• Minor Violations: Applicable to first-time violations, minor circumstances and acts that can be corrected immediately. For such violations, the Platform will take the following handling measures:

  • (1) Issue a written warning to the user, clearly informing the violation facts and rectification requirements;
  • (2) Require the user to complete rectification within a specified time limit to ensure that subsequent use complies with the Agreement;

• Moderate Violations: Applicable to repeated minor violations, more serious circumstances or acts that have affected the normal operation of the Platform. For such violations, the Platform will take the following handling measures:

  • (1) Suspend the Platform's Services for 3-30 days, and no refund will be given for the service fees paid during the suspension period;
  • (2) Freeze the user's Account, require the user to submit a written explanation and rectification report, and resume use only after the Platform's review and approval;
  • (3) Recover the benefits, rewards or rebates obtained by the user through illegal acts;
  • (4) Charge the user a handling fee for violations, and the specific amount shall be determined according to the circumstances of the violation.

• Serious Violations: Applicable to malicious violations, serious circumstances or acts that have caused significant losses or adverse impacts to the Platform. For such violations, the Platform will take the following handling measures:

  • (1) Immediately terminate the Services, permanently ban the user's Account, and no refund will be given for any service fees paid;
  • (2) Require the user to compensate the Platform for all losses, including direct losses, indirect losses and relevant expenses such as attorney fees and litigation costs incurred in safeguarding rights;
  • (3) Report the violation to the regulatory authorities or judicial organs in accordance with the law and cooperate with the relevant authorities in investigation and handling;
  • (4) Include the user in the industry blacklist and prohibit them from re-registering and using the Platform and the Platform's affiliated services.

(III) Handling Procedures

• The Platform has the right to discover violations through system logs, behavior monitoring, complaint reports and other means, and determine the violation facts based on reasonable commercial judgment.

• For minor violations, the Platform will notify the user through in-site messages, emails and other means, and the user shall complete rectification within the time limit; for moderate and serious violations, the Platform will formally notify the user of the violation facts and handling measures. The user may raise an objection and provide relevant evidence within 3 working days after receiving the notice, and the Platform will conduct a review and make a final handling decision.

(IV) Handling After Violation Termination

• After the termination of the Services, the user shall immediately stop using the Platform's Services and shall not continue to use the obtained Platform Data.

• The user shall delete the exported Platform Data within 30 days, including but not limited to data stored in local devices and third-party systems.

VIII. Modification, Interruption and Termination

• The Platform has the right to modify the service content, adjust the service method according to business development needs, or interrupt the Services due to technical maintenance, system upgrades and other reasons. The Platform will notify users in advance as much as possible before the interruption, and users shall not claim compensation therefor.

• The Platform has the right to terminate this Agreement and the Services without liability if one of the following circumstances occurs:

  • (1) The user seriously violates this Agreement or the Relevant Rules and fails to rectify after notification or violates again;
  • (2) The user's Account has not been used for 12 consecutive months and there are no outstanding transactions or debts;
  • (3) The user goes bankrupt, liquidates, dissolves or loses civil capacity;
  • (4) Termination of the Services is required due to legal and regulatory requirements or the Platform's business adjustments.

• After the termination of the Agreement, the user shall bear all debts and legal liabilities arising from the use of the Platform's Services before the termination, and the Platform reserves the right to pursue the user's liability for violations.

IX. Disclaimer

• Users shall verify the authenticity of the Platform Data by themselves, and the risks arising from decisions made based on the Platform Data shall be borne by the users.
• The Platform shall not be liable for breach of contract if the performance of the Agreement obligations is hindered or impossible due to force majeure (including but not limited to natural disasters, wars, policy changes, epidemics, cyber attacks, power outages, etc.).
• Third-Party Services are independently provided by partners. The Platform does not assume responsibility for the quality and safety of third-Party Services, and disputes between users and third parties shall be resolved by themselves.
• The Platform shall not be liable for losses caused by the user's violations, Account theft, own operational errors, etc.
• The Platform's liability cap shall not exceed the total service fees paid by the user to the Platform in the past 12 months, and the Platform shall not be liable for indirect losses, loss of expected profits, etc.

X. Dispute Resolution

• The formation, validity, performance, interpretation and dispute resolution of this Agreement shall all be governed by the laws of Singapore, excluding the application of conflict of laws rules.
• Disputes arising between the two parties in connection with this Agreement shall first be resolved through friendly negotiation; if negotiation fails, either party has the right to file a lawsuit with a competent people's court at the place where the Platform is located.

XI. Contact Information

• Matters not covered in this Agreement shall be determined through separate negotiation between the two parties or in accordance with relevant laws and regulations and the Platform's Relevant Rules.
• If any clause of this Agreement is deemed invalid or unenforceable, it shall not affect the validity of other clauses.
• This Agreement shall take effect on the date of promulgation, and the Platform reserves the final right of interpretation of this Agreement.

• If you have any questions regarding the content of this Agreement or the use of the Avi-Go Platform's Services (including service consultation, complaints, etc.), we hope to provide you with a satisfactory solution:

  • ****Company Name: Avi-Go Pte. Ltd
  • ****Address: 100 Peck Seah St, #08-14 PS100, Singapore 079333
  • ****Contact Information: contact@avi-go.com